Tech Support Specialist - Customer Care & Troubleshooting

Talent Outsourcing Channel Solutions; Iloilo City; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career growth

Team events

Product discounts

Job summary

Talent Outsourcing Channel Solutions' in Iloilo City is seeking a Customer Service Representative to deliver high-quality customer support and technical assistance. This full-time role involves handling calls, diagnosing issues, and maintaining accurate records while staying current with product updates.

We value problem-solving, clear communication, and a customer-centric mindset to ensure exceptional service and strong client relationships.

Qualifications

• College graduate or HS/SHS with 1 year CFE experience (BPO or non-BPO) preferred.
• Strong problem-solving and critical thinking skills.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and various communication channels.

Responsibilities

• Answer incoming calls from customers and provide technical support and troubleshooting assistance.
• Diagnose and resolve technical problems in a timely and effective manner.
• Escalate complex issues to the appropriate team or department when necessary.
• Maintain detailed records of all customer interactions and resolutions.
• Provide feedback and suggestions for improving customer service and support processes.
• Stay up-to-date with the latest product features, updates and troubleshooting techniques.

Skills

Problem-solving

Critical thinking

Communication

Technical troubleshooting

Adaptability

Customer-focused

Education

College graduate

HS/SHS with CFE

Job description

Talent Outsourcing Channel Solutions' in Iloilo City is seeking a Customer Service Representative to deliver high-quality customer support and technical assistance. This full-time role involves handling calls, diagnosing issues, and maintaining accurate records while staying current with product updates.

We value problem-solving, clear communication, and a customer-centric mindset to ensure exceptional service and strong client relationships.