Tech Support Specialist - Customer Care & Troubleshooting

Recruitify_HR; Las Piñas; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a dedicated customer support technician to assist users of our technical products and services.

You will handle inbound inquiries, troubleshoot internet, mobile, software, hardware, and connectivity issues, and guide customers through step-by-step troubleshooting procedures. Documentation and escalation to higher-level teams when necessary are essential for this role.

Responsibilities

• Handle inbound customer inquiries related to technical products and services.
• Troubleshoot internet, mobile, software, hardware, and connectivity issues.
• Guide customers through step-by-step troubleshooting procedures.
• Provide accurate information about products, services, and technical solutions.
• Document customer interactions and technical resolutions using company systems.
• Escalate advanced technical issues to higher-level support teams when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.
• Deliver professional and customer-focused technical assistance.

Job description

Recruitify_HR in Metro Manila is seeking a dedicated customer support technician to assist users of our technical products and services.

You will handle inbound inquiries, troubleshoot internet, mobile, software, hardware, and connectivity issues, and guide customers through step-by-step troubleshooting procedures. Documentation and escalation to higher-level teams when necessary are essential for this role.