Tech Support Specialist: Windows, Mac & Mobile Help

Business Process Outsourcing International, Inc.

Davao City

On-site

PHP 223,000 - 312,000

Full time

3 days ago

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Job summary

Business Process Outsourcing International, Inc. in the Philippines seeks a Technical Support Representative to assist customers with technical concerns related to devices, apps, connectivity, and system functions.

You will diagnose issues, provide step-by-step guidance, and escalate when needed to ensure timely resolution. The role emphasizes strong English communication, patient customer service, and the ability to work in a fast-paced environment, with flexibility for after-hours shifts as

Qualifications

Strong verbal and written English communication skills.
Able to explain technical information using clear and customer-friendly language.
Good listening and questioning skills to accurately identify customer concerns.
Willingness to support sales and upselling opportunities when applicable.

Responsibilities

Handle customer concerns through phone with professional, patient, and empathetic assistance.
Ask appropriate questions to identify technical issues involving devices, applications, connectivity, installations, and system functions.
Perform basic to intermediate troubleshooting based on established procedures and available resources.
Guide customers through installation, configuration, updating, uninstalling, and basic maintenance of applications and software.
Provide easy-to-understand instructions to customers with different levels of technical knowledge.
Escalate unresolved or complex technical issues to the appropriate support team.