Tech Support Specialist: Windows, Mac & Mobile Help

Business Process Outsourcing International, Inc.; Davao City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Business Process Outsourcing International, Inc. in the Philippines seeks a Technical Support Representative to assist customers with technical concerns related to devices, apps, connectivity, and system functions.

You will diagnose issues, provide step-by-step guidance, and escalate when needed to ensure timely resolution. The role emphasizes strong English communication, patient customer service, and the ability to work in a fast-paced environment, with flexibility for after-hours shifts as

Qualifications

• Strong verbal and written English communication skills.
• Able to explain technical information using clear and customer-friendly language.
• Good listening and questioning skills to accurately identify customer concerns.
• Willingness to support sales and upselling opportunities when applicable.

Responsibilities

• Handle customer concerns through phone with professional, patient, and empathetic assistance.
• Ask appropriate questions to identify technical issues involving devices, applications, connectivity, installations, and system functions.
• Perform basic to intermediate troubleshooting based on established procedures and available resources.
• Guide customers through installation, configuration, updating, uninstalling, and basic maintenance of applications and software.
• Provide easy-to-understand instructions to customers with different levels of technical knowledge.
• Escalate unresolved or complex technical issues to the appropriate support team.

Skills

English communication skills

Customer service

Problem-solving

Education

Senior High School graduate

Tools

Windows OS

MacOS

Job description

Business Process Outsourcing International, Inc. in the Philippines seeks a Technical Support Representative to assist customers with technical concerns related to devices, apps, connectivity, and system functions.

You will diagnose issues, provide step-by-step guidance, and escalate when needed to ensure timely resolution. The role emphasizes strong English communication, patient customer service, and the ability to work in a fast-paced environment, with flexibility for after-hours shifts as