Technical Support Representative

Straive; Parañaque; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Onsite work

Project-based

Job summary

Straive is seeking Technical Support Representatives in the Philippines to deliver exceptional service and troubleshoot client issues onsite at Straive Building, Pascor Drive, Parañaque City. The role emphasizes strong communication, quick adaptation, and effective problem-solving in a fast-paced environment.

Ideal candidates include SHS graduates with at least 6 months in tech support or IT-related graduates with solid communication skills.

Qualifications

• Senior High School graduate with at least 6 months of technical support or customer service experience.
• IT-related graduate with good communication skills, no experience required.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong analytical and troubleshooting skills.

Responsibilities

• Respond to customer inquiries and resolve technical issues via phone, email, or chat.
• Provide excellent customer service and ensure customer satisfaction.
• Troubleshoot and diagnose technical problems using available tools and resources.
• Document customer interactions and issue resolution in a ticketing system.
• Collaborate with internal teams to resolve complex technical issues.
• Stay up-to-date with new technologies and products to provide effective support.

Skills

Technical support

Customer service

Communication skills

Troubleshooting

Analytical thinking

Education

IT-related graduate

Job description

We are seeking Technical Support Representatives to deliver exceptional service and technical troubleshooting for our clients.

Key Responsibilities:

• Respond to customer inquiries and resolve technical issues via phone, email, or chat
• Provide excellent customer service and ensure customer satisfaction
• Troubleshoot and diagnose technical problems using available tools and resources
• Document customer interactions and issue resolution in a ticketing system
• Collaborate with internal teams to resolve complex technical issues
• Stay up-to-date with new technologies and products to provide effective support

Qualifications:

• Senior High School graduate with at least 6 months of technical support or customer service experience.
• IT-related graduate with good communication skills, no experience required
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong analytical and troubleshooting skills

Requirements:

• Willing to be assigned for a project-based position
• Is alright with a fully onsite work setting (Location: Straive Building, Pascor Drive, Parañaque City, Landmark: Near Duty Free Philippines, across NAIA Terminal 1)