Technical Support Specialist – Connectivity & Solutions

Our Home

Muntinlupa

On-site

PHP 260,000 - 380,000

Full time

27 hours ago

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Job summary

Our Home in the Philippines is seeking a responsive technical support specialist to handle inbound inquiries and guide customers through troubleshooting.

You will troubleshoot internet, mobile, software, hardware, and connectivity issues, provide accurate product information, and document interactions in company systems.

Escalate complex problems when needed and strive to meet QA, productivity, and customer satisfaction targets.

Responsibilities

Handle inbound customer inquiries related to technical products and services.
Troubleshoot internet, mobile, software, hardware, and connectivity issues.
Guide customers through step-by-step troubleshooting procedures.
Provide accurate information about products, services, and technical solutions.
Document customer interactions and technical resolutions using company systems.
Escalate advanced technical issues to higher-level support teams when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.
Deliver professional and customer-focused technical assistance.

Job description

Our Home in the Philippines is seeking a responsive technical support specialist to handle inbound inquiries and guide customers through troubleshooting.

You will troubleshoot internet, mobile, software, hardware, and connectivity issues, provide accurate product information, and document interactions in company systems.

Escalate complex problems when needed and strive to meet QA, productivity, and customer satisfaction targets.

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