Tech Support Specialist - Resolve Issues, Boost Uptime
Concentrix Philippines
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Benefits offered by this job
Job summary
Concentrix Philippines is seeking a diligent Tech Support Specialist in Quezon City, Metro Manila. You will provide end-user technical support, troubleshoot hardware and software issues, and communicate clear solutions to non-technical users.
The role emphasizes high-quality customer service, documentation, and adherence to SLAs. The position offers a full-time schedule with competitive pay up to 29,000 PHP monthly and opportunities for professional development, training sponsorships, and a
Qualifications
- High school diploma or equivalent; IT certification is advantageous.
- Proven experience in technical support or help desk roles.
- Strong knowledge of OS (Windows/macOS/Linux) and basic networking.
Responsibilities
- Provide technical support to end-users via phone, email, and remote access.
- Diagnose and resolve hardware, software, and network issues promptly.
- Document tickets with clear issue descriptions, actions, and resolutions.
- Respond to requests within SLAs and escalate when needed.
- Update knowledge base with common issues and solutions.
- Train users on software applications and system features.
Skills
Education
Tools
Job description
Concentrix Philippines is seeking a diligent Tech Support Specialist in Quezon City, Metro Manila. You will provide end-user technical support, troubleshoot hardware and software issues, and communicate clear solutions to non-technical users.
The role emphasizes high-quality customer service, documentation, and adherence to SLAs. The position offers a full-time schedule with competitive pay up to 29,000 PHP monthly and opportunities for professional development, training sponsorships, and a
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