Network Support Engineer - Customer-Focused Troubleshooter

Concentrix Philippines; Quezon City; On-site; PHP 223,200 - 357,120; Full time

Job summary

Concentrix Philippines is hiring to assist external users of our client’s technical products and services. You will greet customers courteously, listen to needs, show empathy, and follow approved procedures to build rapport and deliver effective support.

You will troubleshoot basic hardware, software, networking issues; identify resolutions; and escalate when necessary. You will also perform follow-up via calls and emails to ensure issues are resolved and service meets contractual performance

Qualifications

• Customer service mindset
• Empathy and active listening
• Problem-solving orientation

Responsibilities

• Assist external users of client’s technical products and services; greet customers courteously and build rapport while following procedures.
• Troubleshoot basic hardware, software, and networking issues; identify resolutions and escalate as needed.
• Follow up via calls and emails to ensure issues are resolved and service meets contractual performance metrics; document accurately.

Job description

Concentrix Philippines is hiring to assist external users of our client’s technical products and services. You will greet customers courteously, listen to needs, show empathy, and follow approved procedures to build rapport and deliver effective support.

You will troubleshoot basic hardware, software, networking issues; identify resolutions; and escalate when necessary. You will also perform follow-up via calls and emails to ensure issues are resolved and service meets contractual performance