Customer Support Associate I — Rapid Resolution & Growth

Concentrix; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Concentrix in Quezon City, Philippines is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering courteous service and resolving routine problems to meet client requirements.

The role emphasizes KPI performance, accuracy, and teamwork within a fast-paced contact center. It requires strong communication, dependability, and attention to detail in a dynamic work environment.

Qualifications

• High school diploma required with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Ability to multitask and adapt to changes in a fast-paced environment.

Responsibilities

• Interact with customers via inbound or outbound calls and online channels.
• Ensure service delivery meets contractual KPIs.
• Clarify requirements and provide appropriate resolutions using resources.
• Greet customers professionally and maintain empathy.
• Maintain knowledge of client products and services.
• Document work accurately and update account information.

Skills

Customer service

Communication

Computer literacy

Attention to detail

Education

High school diploma

Job description

Concentrix in Quezon City, Philippines is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering courteous service and resolving routine problems to meet client requirements.

The role emphasizes KPI performance, accuracy, and teamwork within a fast-paced contact center. It requires strong communication, dependability, and attention to detail in a dynamic work environment.