Tech Support Representative: Launch Your QC Career

Concentrix Philippines; Quezon City; On-site; PHP 275,000 - 372,000; Full time

Job summary

Concentrix Philippines is seeking a Technical Support Representative to join our Quezon City team. This full-time role handles first-line technical assistance, troubleshooting, and customer satisfaction through clear communication in a fast-paced call center environment.

The position offers career growth and competitive compensation up to ₱29,000 per month, with on-site work at Eton Centris, Quezon City, Metro Manila.

Qualifications

• High school diploma or equivalent is required.
• Excellent written and spoken communication to explain technical concepts clearly.
• Strong problem-solving abilities and structured troubleshooting.
• Patience and empathy when dealing with customers

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Troubleshoot technical issues by guiding customers through steps.
• Document all interactions accurately in the system with details and resolutions
• Escalate complex issues to senior support when needed
• Provide clear, jargon-free explanations of technical concepts
• Follow established protocols to ensure quality and compliance
• Meet targets for call handling times and first-call resolution
• Collaborate with team to improve support processes
• Stay updated with product knowledge and system updates

Skills

Communication skills

Problem solving

Empathy

Education

High school diploma

Job description

Concentrix Philippines is seeking a Technical Support Representative to join our Quezon City team. This full-time role handles first-line technical assistance, troubleshooting, and customer satisfaction through clear communication in a fast-paced call center environment.

The position offers career growth and competitive compensation up to ₱29,000 per month, with on-site work at Eton Centris, Quezon City, Metro Manila.