Customer Care Specialist: Fast, Friendly Support Pro

Concentrix; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix is hiring a Customer Care Specialist in Quezon City to support clients via inbound/outbound calls and online channels, resolving routine issues and guiding customers through product information. The role emphasizes empathy, accuracy, and adherence to KPIs while maintaining professional communication.

The ideal candidate has a high school diploma and 3–6 months relevant experience, strong computer skills, and can work in a fast-paced team with flexible shifts in a global service

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Provide customer service via inbound/outbound calls and online channels.
• Resolve routine problems and provide accurate information about products/services.
• Maintain accurate records and notes in call tracking systems.
• Demonstrate empathy and build rapport with customers while meeting KPIs.
• Rotate shifts as required by location/program.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma

Tools

PC navigation

Job description

Concentrix is hiring a Customer Care Specialist in Quezon City to support clients via inbound/outbound calls and online channels, resolving routine issues and guiding customers through product information. The role emphasizes empathy, accuracy, and adherence to KPIs while maintaining professional communication.

The ideal candidate has a high school diploma and 3–6 months relevant experience, strong computer skills, and can work in a fast-paced team with flexible shifts in a global service