Power Up Your Career Today! | Eton Tech Support Up to 29K

Concentrix Philippines; Quezon City; On-site; PHP 295,000 - 353,000; Full time

Benefits offered by this job

Training sponsorships

Flexible work arrangements

Health & wellness program

Career progression

Employee assistance program

Job summary

Concentrix Philippines is seeking a diligent Tech Support Specialist in Quezon City, Metro Manila. You will provide end-user technical support, troubleshoot hardware and software issues, and communicate clear solutions to non-technical users.

The role emphasizes high-quality customer service, documentation, and adherence to SLAs. The position offers a full-time schedule with competitive pay up to 29,000 PHP monthly and opportunities for professional development, training sponsorships, and a

Qualifications

• High school diploma or equivalent; IT certification is advantageous.
• Proven experience in technical support or help desk roles.
• Strong knowledge of OS (Windows/macOS/Linux) and basic networking.

Responsibilities

• Provide technical support to end-users via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network issues promptly.
• Document tickets with clear issue descriptions, actions, and resolutions.
• Respond to requests within SLAs and escalate when needed.
• Update knowledge base with common issues and solutions.
• Train users on software applications and system features.

Skills

Technical troubleshooting

Customer service

Clear communication

Problem solving

Education

High school diploma or equivalent

IT certification (preferred)

Tools

Ticketing system

Remote access software

Diagnostic tools

Job description

About us

Concentrix Philippines is a leading provider of customer engagement and IT support solutions, dedicated to delivering exceptional service to businesses across various industries. We pride ourselves on building a workplace culture that values innovation, teamwork, and continuous professional development. Our mission is to empower our employees to grow their careers whilst delivering outstanding support to our clients and their customers.

About the role

We are seeking a dedicated and technically proficient Tech Support Specialist to join our growing IT support team in Quezon City, Metro Manila. This is a full-time position where you will play a crucial role in providing technical assistance and support to end-users and clients. As a Tech Support Specialist, you will be at the forefront of troubleshooting technical issues, ensuring minimal downtime, and delivering first-class customer service. This role offers an excellent opportunity to develop your technical expertise whilst making a real impact on client satisfaction and business continuity. The position offers competitive remuneration up to 29,000 PHP monthly, reflecting the value we place on skilled IT professionals.

Key responsibilities

• Provide technical support and troubleshooting assistance to end-users via phone, email, and remote access tools
• Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner
• Document all support tickets accurately, ensuring clear records of issues, resolutions, and follow-up actions
• Respond to support requests within established service level agreements (SLAs)
• Escalate complex technical issues to senior support staff or relevant departments when necessary
• Guide users through technical processes and provide training on software applications and system features
• Maintain and update knowledge base articles to help users resolve common issues independently
• Perform routine system maintenance tasks and monitor system performance

  What we're looking for

  • High school diploma or equivalent; vocational training or certification in IT support is highly advantageous
  • Proven experience in a technical support role, preferably within a help desk or IT support environment
  • Strong technical knowledge of operating systems (Windows, macOS, or Linux), software applications, and basic networking concepts
  • Excellent troubleshooting and problem-solving skills with the ability to work through complex technical issues methodically
  • Strong communication skills with the ability to explain technical concepts in clear, simple terms to non-technical users
  • Customer-focused mindset with a genuine commitment to providing high-quality support and resolving issues satisfactorily
  • Ability to manage multiple support requests simultaneously whilst maintaining accuracy and attention to detail
  • Proficiency in using IT ticketing systems, remote access software, and diagnostic tools
  • Patience and empathy when dealing with frustrated or challenging users
  • Willingness to learn and stay updated with emerging technologies and support methodologies
  • Preferably, certification such as CompTIA A+, Microsoft Certified Associate, or equivalent is desirable

  What we offer

  At Concentrix Philippines, we are committed to creating a supportive and dynamic work environment where you can thrive and advance your career. We offer competitive remuneration with salary up to 29,000 PHP monthly, commensurate with your skills and experience. Beyond monetary benefits, we provide comprehensive support including opportunities for continuous professional development through training programmes and certification sponsorships. Our employees enjoy a collaborative team atmosphere where your contributions are valued and recognised. We offer flexible working arrangements where feasible, promoting a healthy work-life balance. Additionally, we provide health and wellness initiatives, employee assistance programmes, and a supportive workplace culture that encourages innovation and career progression. We believe in investing in our people and creating pathways for advancement within the organisation.