Tech Support Specialist — Growth & Elite Training

iQor, Inc.; Cebu City; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

iQor, Inc. in Cebu City is seeking a polite, professional Technical Support Call Center Agent to represent clients by delivering remarkable service to customers via phone, email, and on-site visits.

The role handles high volumes of inbound/outbound calls, resolves IT help desk issues, and provides accurate, efficient responses while maintaining customer satisfaction. Requirements include 2+ years in IT Help Desk, Office 365/Active Directory, Windows 7/10, basic networking, and familiarity with

Formación

• 2+ years in IT Help Desk or support role
• Experience with Office 365 and Active Directory
• Windows 7/10 and Microsoft Office proficiency
• Basic networking knowledge
• Familiarity with remote access tools
• Knowledge of ServiceNow, Salesforce or VMware preferred
• Strong communication and organizational skills

Responsabilidades

• Respond to tickets escalated from Tier I
• Create, monitor, track, update and close tickets in ServiceNow
• Provide phone, email, and on-site support
• Troubleshoot Windows/printing/software/hardware issues
• Coordinate with vendors to resolve issues
• Diagnose and resolve end-user desktop application issues

Conocimientos

IT Help Desk

Customer service

Communication

Problem solving

Time management

Attention to detail

Educación

High school diploma or equivalent

Herramientas

ServiceNow

Salesforce

VMware

VPN

Descripción del empleo

iQor, Inc. in Cebu City is seeking a polite, professional Technical Support Call Center Agent to represent clients by delivering remarkable service to customers via phone, email, and on-site visits.

The role handles high volumes of inbound/outbound calls, resolves IT help desk issues, and provides accurate, efficient responses while maintaining customer satisfaction. Requirements include 2+ years in IT Help Desk, Office 365/Active Directory, Windows 7/10, basic networking, and familiarity with