Customer Service Advocate — Call Center (Cebu)

iQor, Inc.; Cebu City; Vor Ort; PHP 165.000 - 248.000; Vollzeit

Zusammenfassung

iQor, Inc. in Cebu City, Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers over the phone.

You will handle high volumes of inbound and outbound calls and strive to create a positive experience for every caller. The role requires empathy, reliability, and the ability to work both independently and with a team.

Qualifikationen

• Experience in customer service in a call center or retail environment is preferred.
• Ability to work independently and in a team.
• Maintains accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Aufgaben

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls when required and communicate clearly with customers.
• Build relationships with clients, customers and team members based on trust.
• Meet call center productivity and quality standards.
• Strive for first-call resolution and own customer issues to resolution.
• Educate customers about our clients' products and services.

Kenntnisse

Customer service

Teamwork

Accuracy

Attendance

Flexibility

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor, Inc. in Cebu City, Philippines is seeking a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers over the phone.

You will handle high volumes of inbound and outbound calls and strive to create a positive experience for every caller. The role requires empathy, reliability, and the ability to work both independently and with a team.