Customer Care Specialist - Growth & Training Path

iQor; Cebu City; Vor Ort; PHP 201.000 - 335.000; Vollzeit

Zusammenfassung

iQor Cebu City is seeking polite, professional Customer Service Call Center Agents to represent clients by providing remarkable service to customers via phone. The role handles high volume inbound and outbound calls and aims to create a positive experience for every caller.

We look for candidates with call center or retail experience, strong empathy, and the ability to work independently or in a team. A high school diploma or equivalent is required, and consistent attendance is essential.

Qualifikationen

• High school diploma or equivalent required.
• Experience in a transaction-based environment preferred.
• Ability to work independently and in a team.

Aufgaben

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Kenntnisse

Customer service

Call center experience

Communication skills

Teamwork

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor Cebu City is seeking polite, professional Customer Service Call Center Agents to represent clients by providing remarkable service to customers via phone. The role handles high volume inbound and outbound calls and aims to create a positive experience for every caller.

We look for candidates with call center or retail experience, strong empathy, and the ability to work independently or in a team. A high school diploma or equivalent is required, and consistent attendance is essential.