Customer Service Trainee — Growth & Training

iQor, Inc.; Manila; Presencial; PHP 223.000 - 335.000; Jornada completa

Descripción de la vacante

iQor, Inc. in Manila is seeking polite and professional Customer Service Call Center Agents to represent clients with remarkable service. You will handle a high volume of inbound and outbound calls, listen to customers, address inquiries, and provide accurate, efficient responses.

The role emphasizes achieving call center metrics and delivering consistent, friendly support. The position requires empathy, teamwork, and flexibility to work various shifts, including nights and weekends, with

Formación

• Demonstrated empathy and compassion in customer interactions.
• Ability to work independently and within a team.
• Experience in a production environment and meeting productivity standards.
• Maintain accuracy and production standards in daily tasks.
• Regular physical attendance is required to meet objectives.
• Willingness to work any shift, including nights and weekends.

Responsabilidades

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls with consistent energy and communication.
• Build lasting relationships with clients and customers based on trust.
• Meet call center metrics and deliver excellent customer service.
• Strive for first call resolution and take ownership of issues.
• Educate customers about products and services offered by clients.

Conocimientos

Empathetic

Team player

Production experience

Accuracy

Attendance

Shift flexibility

Educación

High school diploma or equivalent

Descripción del empleo

iQor, Inc. in Manila is seeking polite and professional Customer Service Call Center Agents to represent clients with remarkable service. You will handle a high volume of inbound and outbound calls, listen to customers, address inquiries, and provide accurate, efficient responses.

The role emphasizes achieving call center metrics and delivering consistent, friendly support. The position requires empathy, teamwork, and flexibility to work various shifts, including nights and weekends, with