Technical Support Representative - #122961

iQor, Inc.; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

iQor, Inc. in Cebu City is seeking a polite, professional Technical Support Call Center Agent to represent clients by delivering remarkable service to customers via phone, email, and on-site visits.

The role handles high volumes of inbound/outbound calls, resolves IT help desk issues, and provides accurate, efficient responses while maintaining customer satisfaction. Requirements include 2+ years in IT Help Desk, Office 365/Active Directory, Windows 7/10, basic networking, and familiarity with

Qualifications

• 2+ years in IT Help Desk or support role
• Experience with Office 365 and Active Directory
• Windows 7/10 and Microsoft Office proficiency
• Basic networking knowledge
• Familiarity with remote access tools
• Knowledge of ServiceNow, Salesforce or VMware preferred
• Strong communication and organizational skills

Responsibilities

• Respond to tickets escalated from Tier I
• Create, monitor, track, update and close tickets in ServiceNow
• Provide phone, email, and on-site support
• Troubleshoot Windows/printing/software/hardware issues
• Coordinate with vendors to resolve issues
• Diagnose and resolve end-user desktop application issues

Skills

IT Help Desk

Customer service

Communication

Problem solving

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

ServiceNow

Salesforce

VMware

VPN

Job description

Location: Cebu City 03, Cebu, Philippines

Posted Date: 10/28/2026

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

We are searching for a polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Technical Support Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Response to tickets escalated from Tier I
• Creates, monitors, tracks, schedules, updates and closes tickets within ServiceNow in a timely manner
• Provide friendly, professional support via phone, email, and on-site.
• Independently resolve most issues with Windows 7, 10, and network printers, software, and hardware break/fix
• Collaborate with vendors to resolve issues as necessary
• Diagnoses and troubleshoots end-user desktop application issues and provide appropriate solution

Skills Requirements:

• 2+ years of experience in an IT Help Desk role
• Experience in Office 365 and Active Directory Services
• Working knowledge of Windows 7 and 10 and Microsoft Office suite
• Basic understanding of Networking
• Remote access technologies (VPN terminal services, published apps, etc.)
• Preferred experience working with ServiceNow, Salesforce, and VMware
• Ability to assist others with complex issues in a professional manner
• Ability to manage and prioritize incidents, requests, and tasks
• Strong problem analysis and problem-solving skills
• Excellent written and verbal communication skills
• Resourceful, well organized, highly dependable, efficient and detail-oriented

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Consistent attendance is an essential function of the job.