Customer Experience Specialist — Growth & Training

iQor, Inc.; Cebu City; Vor Ort; PHP 180.000 - 360.000; Vollzeit

Zusammenfassung

iQor, Inc. is seeking Customer Service Call Center Agents in Cebu City, Philippines. You will represent our clients professionally by handling high volumes of calls, delivering accurate information, and aiming for first-call resolution while maintaining empathy and professionalism.

The role emphasizes teamwork, reliable attendance, and the ability to work shifts, including nights and weekends. Training is provided to help you grow within a supportive, family-like culture, and competitive

Qualifikationen

• Experience in customer service or call center preferred.
• Ability to work independently and in a team environment.
• Predictable and consistent attendance required.
• Flexibility to work any shift, including nights and weekends.

Aufgaben

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust.
• Meet call center metrics while providing excellent and consistent service.
• Strive for first call resolution and take ownership of customer needs.

Kenntnisse

Customer service

Teamwork

Attention to detail

Attendance reliability

Shift flexibility

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor, Inc. is seeking Customer Service Call Center Agents in Cebu City, Philippines. You will represent our clients professionally by handling high volumes of calls, delivering accurate information, and aiming for first-call resolution while maintaining empathy and professionalism.

The role emphasizes teamwork, reliable attendance, and the ability to work shifts, including nights and weekends. Training is provided to help you grow within a supportive, family-like culture, and competitive