Customer Care Specialist — Call Center

iQor, Inc.; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

iQor, Inc. in Cebu City, Philippines seeks a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone.

Handle high volumes of calls, listen to concerns, and provide accurate, efficient responses to ensure a positive caller experience. Responsibilities include greeting customers, making outbound calls, building trust-based relationships, and striving for first-call resolution while meeting productivity and quality

Qualifications

• Experience in customer service, call center or retail preferred.
• Ability to work independently and in a team.
• Maintain accuracy and meet production standards.
• Predictable and consistent attendance required.
• Flexible to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Attention to detail

Attendance reliability

Flexible shifts

Education

High school diploma or equivalent

Job description

iQor, Inc. in Cebu City, Philippines seeks a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service to customers via phone.

Handle high volumes of calls, listen to concerns, and provide accurate, efficient responses to ensure a positive caller experience. Responsibilities include greeting customers, making outbound calls, building trust-based relationships, and striving for first-call resolution while meeting productivity and quality