IT Help Desk Specialist (Windows & Network)

iQor (Philippines), Inc.; Philippines; On-site; PHP 288,000 - 384,000; Full time

Job summary

iQor (Philippines), Inc. is seeking a polite and professional Technical Support Call Center Agent to represent clients by delivering remarkable service to customers via phone and email.

You will handle high volumes of inquiries and resolve issues with a focus on customer satisfaction. The role requires 2+ years in an IT Help Desk, knowledge of Office 365, Active Directory Services, Windows 7/10, and basic networking.

Qualifications

• 2+ years of IT Help Desk experience.
• Experience with Office 365 and Active Directory Services.
• Familiar with Windows 7/10 and Microsoft Office suite.
• Basic networking understanding.
• Remote access technologies such as VPN and published apps.
• Preference for ServiceNow, Salesforce, and VMware experience.
• Ability to assist others with complex issues professionally.
• Ability to prioritize incidents, requests, and tasks.
• Strong problem analysis and communication skills.
• Resourceful, organized, dependable, and detail oriented.

Responsibilities

• Respond to tickets escalated from Tier I.
• Create, monitor, track, schedule, update and close tickets in ServiceNow promptly.
• Provide friendly, professional support via phone, email, and on-site.
• Independently resolve most issues with Windows 7/10, printers, software, and hardware.
• Collaborate with vendors to resolve issues as necessary.
• Diagnose and troubleshoot end-user desktop application issues and provide solutions.

Skills

IT Help Desk

Office 365

Active Directory

Windows 7/10

Networking basics

VPN / Remote access

Phone & email support

Communication skills

Ticket management

Problem solving

Education

High school diploma / GED / certificate

Tools

ServiceNow

Salesforce

VMware

Job description

iQor (Philippines), Inc. is seeking a polite and professional Technical Support Call Center Agent to represent clients by delivering remarkable service to customers via phone and email.

You will handle high volumes of inquiries and resolve issues with a focus on customer satisfaction. The role requires 2+ years in an IT Help Desk, knowledge of Office 365, Active Directory Services, Windows 7/10, and basic networking.