Technical Support CSR - Growth & Training Benefits
iQor Philippines
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Vantaggi offerti da questo lavoro
Descrizione del lavoro
iQor Philippines is seeking a Customer Service Representative – Technical Support to handle inbound calls, assist with troubleshooting, and guide customers through resolution steps. You will document interactions and contribute to quality and customer experience goals in a fast-paced environment.
The role emphasizes strong English communication, problem-solving, and comfort with multi-app workflows. Training and career development are provided, with competitive compensation and benefits in a
Competenze
- High School graduate required.
- Six months+ BPO, customer service, call center or technical support experience preferred.
- Strong English communication skills (written and verbal).
- Experience troubleshooting technical issues is an advantage.
- Comfortable using computers, multiple applications, and online tools.
- Strong problem-solving, analytical, and customer service skills.
- Positive attitude, willingness to learn, and ability to work in a fast-paced environment.
Mansioni
- Handle inbound customer service and technical support calls professionally and efficiently.
- Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
- Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
- Provide excellent customer service while meeting quality, productivity, and customer experience goals.
- Explain technical concepts in a clear, simple, customer-friendly manner.
- Document customer interactions accurately using company systems and tools.
- Build trust by taking ownership of customer concerns and ensuring timely resolution.
- Perform other duties as assigned to support business and operational needs.
Conoscenze
Formazione
Descrizione del lavoro
iQor Philippines is seeking a Customer Service Representative – Technical Support to handle inbound calls, assist with troubleshooting, and guide customers through resolution steps. You will document interactions and contribute to quality and customer experience goals in a fast-paced environment.
The role emphasizes strong English communication, problem-solving, and comfort with multi-app workflows. Training and career development are provided, with competitive compensation and benefits in a
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