Customer Service Call Center Specialist — Growth & Training

iQor; Mabalacat; Sur place; PHP 180 000 - 240 000; Plein temps

Résumé du poste

iQor in the Philippines seeks a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service via phone. You will handle a high volume of inbound and outbound calls and strive to create a positive caller experience.

You will listen to customers, understand their needs, and provide accurate, efficient responses while meeting productivity and quality standards. Flexibility to work various shifts, including nights and weekends, is required.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team.
• Predictable and consistent attendance.
• Flexibility to work any shift, including nights and weekends.

Responsabilités

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and customers.
• Meet productivity and quality standards.
• Aim for first call resolution and own customer issues.
• Provide accurate and efficient responses.
• Educate customers about our clients' products and services.

Connaissances

Customer service experience

Empathetic and compassionate

Teamwork

Attendance reliability

Flexible shifts

Formation

High school diploma or equivalent

Description du poste

iQor in the Philippines seeks a polite, professional Customer Service Call Center Agent to represent our clients by delivering remarkable service via phone. You will handle a high volume of inbound and outbound calls and strive to create a positive caller experience.

You will listen to customers, understand their needs, and provide accurate, efficient responses while meeting productivity and quality standards. Flexibility to work various shifts, including nights and weekends, is required.