Tech Support Specialist — Flexible Scheduling & Growth

Sutherland; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

World-class virtual support

Career development & advancement

Job summary

Sutherland in the Philippines seeks a dedicated customer support specialist to explain bills, handle inquiries, and resolve connectivity issues. You will assist customers via phone, chat, and email, delivering clear, timely solutions while guiding users through troubleshooting steps.

The role requires strong customer service fundamentals, basic networking knowledge, and proficiency with MS Office. You’ll work with a supportive team and have access to training and growth opportunities.

Qualifications

• High school diploma; two-year college degree preferred.
• Basic PC and internet navigation skills.
• Knowledge of effective customer service principles.
• Familiarity with internet functionality, usage, and troubleshooting.
• Basic understanding of networking, browsers, hardware, and email clients.
• MS Office proficiency (Word, Excel, Outlook).
• Strong probing and instructional skills.
• Ability to multitask in computer-based environments.
• Hands-on experience using AI tools.

Responsibilities

• Support customers via phone, chat, and email across various queries.
• Understand customer concerns thoroughly and provide timely resolutions.
• Troubleshoot a variety of technical issues and guide users effectively.
• Accurately update customer records and transaction details in the system.
• Offer value-added services and make relevant recommendations to customers.
• Educate customers on policies and procedures to build trust.

Skills

Customer service

Multitasking

Probing skills

Instructional skills

AI tools

PC & Internet

Networking basics

MS Office

Education

High school diploma

Associate degree preferred

Tools

MS Office

Internet troubleshooting tools

AI tools (basic)

Job description

Sutherland in the Philippines seeks a dedicated customer support specialist to explain bills, handle inquiries, and resolve connectivity issues. You will assist customers via phone, chat, and email, delivering clear, timely solutions while guiding users through troubleshooting steps.

The role requires strong customer service fundamentals, basic networking knowledge, and proficiency with MS Office. You’ll work with a supportive team and have access to training and growth opportunities.