Tech Support Specialist – Connectivity & Devices

Our Home

Taguig

On-site

PHP 279,000 - 391,000

Full time

2 days ago

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Job summary

Our Home in the Philippines is seeking an engaged Technical Support Agent to handle inbound customer inquiries related to technical products and services.

You will troubleshoot internet, mobile, software, hardware, and connectivity issues, guiding customers through step-by-step resolutions, documenting interactions, and escalating complex problems when needed to ensure quality and satisfaction.

Qualifications

Handle inbound customer inquiries about technical products and services.
Troubleshoot internet, mobile, software, hardware, and connectivity issues.
Document interactions and escalate complex problems when needed.

Responsibilities

Deliver professional, customer-focused assistance to meet quality, productivity, and satisfaction targets.
Document interactions and escalate complex problems when needed.

Skills

Troubleshooting

Customer service

Documentation

Job description

Our Home in the Philippines is seeking an engaged Technical Support Agent to handle inbound customer inquiries related to technical products and services. You will troubleshoot internet, mobile, software, hardware, and connectivity issues, guiding customers through step-by-step resolutions.

The role requires documenting interactions, escalating complex problems when needed, and delivering professional, customer-focused assistance to meet quality, productivity, and satisfaction targets.

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