Inbound Customer Care & Upsell Specialist

Sutherland; San Nicolas; On-site; PHP 201,000 - 290,000; Full time

Job summary

Sutherland Philippines seeks a motivated Customer Service Consultant in Batangas to join a dynamic team. You will be the primary point of contact for callers, delivering exceptional service while addressing product and service inquiries and processing payments.

This role requires strong communication, multitasking across multiple applications, and familiarity with CRM tools; prior customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• Outstanding verbal and written communication skills.
• Ability to multitask across multiple applications.
• Experience with CRM applications and basic Microsoft Office preferred.
• Prior customer service experience is preferred.

Responsibilities

• Be the point of contact and answer inbound calls to provide exceptional service.
• Respond to inquiries about products and services and perform general account maintenance.
• Process payments and upsell products or services when appropriate.

Skills

Verbal communication

Written communication

Multitasking

CRM familiarity

Education

High school diploma or GED

Tools

CRM applications

Microsoft Office (Outlook, Word, Excel)

Job description

Sutherland Philippines seeks a motivated Customer Service Consultant in Batangas to join a dynamic team. You will be the primary point of contact for callers, delivering exceptional service while addressing product and service inquiries and processing payments.

This role requires strong communication, multitasking across multiple applications, and familiarity with CRM tools; prior customer service experience is preferred.