Tech-Savvy Customer Growth Associate

Sutherland; Taguig; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Competitive salary up to ₱26,000

Career growth opportunities in CS, AM,

Exposure to leading technology solu­t­

Collaborative and high-performance env

Job summary

Sutherland in the Philippines is seeking a Customer Success & Growth Associate to help technology customers maximize value and identify upsell opportunities. You will build strong client relationships and collaborate with internal teams to drive growth.

Ideal candidates have 1 year in tech account support and 3–6 months in sales or growth, excellent English communication, and a customer-focused mindset. The role offers a path into CS, account management, and inside sales within a fast-paced,

Qualifications

• 1 year of experience supporting a Technology account, program, or vertical.
• 3–6 months of sales, upselling, cross-selling, or customer growth experience.
• Excellent English communication and relationship-building skills.
• Customer-focused mindset with strong problem-solving abilities.

Responsibilities

• Partner with business customers to deliver exceptional service and support.
• Build strong client relationships and ensure customer satisfaction.
• Identify opportunities to recommend additional products and services that align with customer needs.
• Support sales initiatives through upselling and cross-selling activities.
• Provide guidance on technology-related concerns, including operating systems, networking, and cloud-based solutions.
• Collaborate with internal teams to drive positive customer outcomes and business growth.

Skills

English communication

Relationship-building

Customer service

Problem solving

Tools

Operating Systems

Networking concepts

Job description

Sutherland in the Philippines is seeking a Customer Success & Growth Associate to help technology customers maximize value and identify upsell opportunities. You will build strong client relationships and collaborate with internal teams to drive growth.

Ideal candidates have 1 year in tech account support and 3–6 months in sales or growth, excellent English communication, and a customer-focused mindset. The role offers a path into CS, account management, and inside sales within a fast-paced,