Customer Support Specialist – Growth, Perks & Impact

Cloudstaff Philippines Inc.

Metro Manila

On-site

PHP 280,000 - 420,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Leave credits

Flexible leave credits

Career advancement

Company PC/Laptop

Weekly perks for staff

Office perks

Employee referral incentives

Mental wellness support

Job summary

Cloudstaff Philippines Inc. is seeking a Customer Service Representative to join our team in Metro Manila. You will support customers via phone, email, and chat, assist with account management, billing inquiries, and troubleshooting, and document interactions in CRM.

You should have 2–3 years in customer service, strong communication, and the ability to work US hours (PH night shift). We provide a PC/Laptop, health insurance, leave credits, and career advancement opportunities.

Qualifications

2–3 years of experience in customer service or related field.
Strong verbal and written communication with a customer-first mindset.
Ability to troubleshoot and explain solutions clearly.
Experience using CRM and support tools; call center software preferred.
High attention to detail and ability to manage multiple tasks.

Responsibilities

Provide professional, timely support via phone, email, and chat.
Assist with account management, product setup, billing inquiries, and troubleshooting.
Document interactions and resolutions in CRM and ticketing systems.
Follow processes while seeking to improve customer experience.
Escalate complex issues to higher-level teams when needed.
Ensure compliance with customer service standards and data privacy.