Inbound Customer Support Specialist

Sutherland; Carmona; On-site; PHP 201,000 - 312,000; Full time

Job summary

Sutherland is seeking a motivated Customer Service Consultant in the Philippines to handle inbound calls, assist customers with questions about products and services, process payments, and perform general account maintenance.

The role may involve upselling opportunities and requires strong communication skills, multitasking, and basic CRM and MS Office proficiency. A high school diploma or GED is required, with prior customer service experience preferred.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to handle high volume of inbound calls.
• Experience with CRM applications preferred.
• Basic PC keyboarding and MS Office (Outlook, Word, Excel) skills required.
• Prior customer service experience preferred.

Responsibilities

• Be the Point of Contact; answer inbound calls to provide exceptional customer service.
• Respond to inquiries about products and services, processing payments, or performing general account maintenance.
• Upsell customers to new products or services where appropriate.

Skills

Excellent verbal and written comms

Multitasking

Reading skills

Customer service experience

Education

High school diploma or GED

Tools

CRM applications

Microsoft Office

Job description

Sutherland is seeking a motivated Customer Service Consultant in the Philippines to handle inbound calls, assist customers with questions about products and services, process payments, and perform general account maintenance.

The role may involve upselling opportunities and requires strong communication skills, multitasking, and basic CRM and MS Office proficiency. A high school diploma or GED is required, with prior customer service experience preferred.