Remote Customer Support Specialist - Tech Help & Billing

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Acquire Intelligence Philippines Inc. is seeking a proactive Customer Support Specialist to handle inquiries via chat, guide service activation, and assist with basic technical support.

You will troubleshoot routine connectivity issues, educate customers on features, and ensure interactions are accurately documented in our system. The role is based in Metro Manila, Philippines, with opportunities to grow within a global outsourcer known for its award-winning teams and comprehensive

Responsibilities

• Respond promptly to customer inquiries via chat following standard scripts and procedures.
• Identify and assess customers' needs to ensure timely resolution of routine issues.
• Provide accurate information regarding products, services, billing, and basic technical support.
• Troubleshoot routine connectivity issues, equipment problems, and service interruptions for first-call resolution.
• Educate customers on the features and benefits of products and services; stay informed on standard offerings.
• Ensure all customer interactions and activities are accurately recorded in the system.

Job description

Acquire Intelligence Philippines Inc. is seeking a proactive Customer Support Specialist to handle inquiries via chat, guide service activation, and assist with basic technical support.

You will troubleshoot routine connectivity issues, educate customers on features, and ensure interactions are accurately documented in our system. The role is based in Metro Manila, Philippines, with opportunities to grow within a global outsourcer known for its award-winning teams and comprehensive