Tech Support & Customer Experience Associate

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking motivated individuals for a front-line Customer Support role. You will provide technical guidance, handle billing and product inquiries, and ensure customer satisfaction across phone, email, and chat.

The role emphasizes clear English communication, problem solving, and accurate documentation of interactions. Experience in BPO and financial services helps, and opportunities for growth, training, and a supportive team environment are

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience.
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Strong English communication skills.
• Customer service and troubleshooting experience.

Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Skills

Customer service

Troubleshooting

Strong English communication skills

Education

Two years of college completed

Job description

Cognizant Technology Solutions Philippines Inc. is seeking motivated individuals for a front-line Customer Support role. You will provide technical guidance, handle billing and product inquiries, and ensure customer satisfaction across phone, email, and chat.

The role emphasizes clear English communication, problem solving, and accurate documentation of interactions. Experience in BPO and financial services helps, and opportunities for growth, training, and a supportive team environment are