Banking Tech Support Specialist — Customer Experience

Cognizant; Quezon City; Sur place; PHP 201 000 - 312 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Learning & development

Global career opportunities

Inclusive workplace

Résumé du poste

Cognizant is hiring for a customer support role in the Philippines. You will provide technical support to customers across channels and troubleshoot account issues, ensuring prompt resolution and high satisfaction.

The ideal candidate has at least 18 months of BPO experience, completed at least two years of college, and familiarity with Financial Services, Banking, FinTech, or Technical Support accounts. Join a global team with strong growth prospects.

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred
• Customer service and troubleshooting experience

Responsabilités

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Connaissances

Customer service

Troubleshooting

Technical support

Formation

Two years of college

Description du poste

Cognizant is hiring for a customer support role in the Philippines. You will provide technical support to customers across channels and troubleshoot account issues, ensuring prompt resolution and high satisfaction.

The ideal candidate has at least 18 months of BPO experience, completed at least two years of college, and familiarity with Financial Services, Banking, FinTech, or Technical Support accounts. Join a global team with strong growth prospects.