Customer Experience & Video Platform Support Specialist

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Career growth

Supportive culture

Impactful work

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a customer support associate to assist members with account updates, billing questions, and subscription inquiries. You will troubleshoot login and platform access to ensure a smooth digital experience.

Ideal candidates have 2 years of college, a sales background, and strong communication and analytical skills. Onsite work at Science Hub Tower 2, Mckinley Hills Taguig or SM Cyberwest is required.

Qualifications

• Completed at least 2 years in college with no back subjects.
• Background in sales.
• Strong communication, analytical, and problem-solving skills.
• Willing to work onsite in Science Hub Tower 2, Mckinley Hills Taguig or SM Cyberwest.

Responsibilities

• Assist customers with membership management, account updates, billing concerns, and subscription-related inquiries.
• Troubleshoot login, website, mobile app, and content access issues to ensure a seamless user experience.
• Provide timely support for exclusive content, streaming, and digital platform concerns.
• Deliver excellent customer service through accurate issue resolution and customer education.

Skills

Strong communication

Analytical skills

Problem solving

Sales background

Education

2 years college

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a customer support associate to assist members with account updates, billing questions, and subscription inquiries. You will troubleshoot login and platform access to ensure a smooth digital experience.

Ideal candidates have 2 years of college, a sales background, and strong communication and analytical skills. Onsite work at Science Hub Tower 2, Mckinley Hills Taguig or SM Cyberwest is required.