FinTech Banking Tech Support Specialist

Cognizant; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Career growth

Learning programs

Competitive pay

Inclusive environment

Job summary

Cognizant is hiring for a Customer Support Specialist to join our Philippine delivery center in Metro Manila. You will handle customer inquiries via phone, email, and chat, troubleshoot account issues, and document interactions to ensure high-quality service. Previous BPO experience and strong problem solving are preferred.

The role offers exposure to Banking/FinTech accounts, competitive compensation, and opportunities for growth within a global technology leader.

Qualifications

• 2+ years in college with no back subjects.
• 18+ months BPO experience.
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Customer service and troubleshooting experience

Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Skills

Customer service

Troubleshooting

Technical support

Phone support

Education

Two-year college completed

Job description

Cognizant is hiring for a Customer Support Specialist to join our Philippine delivery center in Metro Manila. You will handle customer inquiries via phone, email, and chat, troubleshoot account issues, and document interactions to ensure high-quality service. Previous BPO experience and strong problem solving are preferred.

The role offers exposure to Banking/FinTech accounts, competitive compensation, and opportunities for growth within a global technology leader.