FinTech Support Specialist – Banking & Tech Help

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Cognizant Philippines is seeking candidates for a customer support role to assist Financial Services, Banking, FinTech, and Technical Support accounts. You will handle inquiries via phone, email, and chat, ensuring clear communication and issue resolution.

Join a global organization delivering strong service outcomes. The role requires college coursework, BPO experience, and excellent English skills. Growth opportunities and a collaborative team environment are offered.

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience.
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Strong English communication skills.
• Customer service and troubleshooting experience.

Responsibilities

• Provide technical support to customers.
• Troubleshoot account and system-related issues.
• Deliver excellent customer service through phone, email, and chat channels.
• Document customer interactions accurately.
• Meet productivity, quality, and customer satisfaction metrics.

Skills

Customer service skills

English communication

Troubleshooting

Multi-channel support

Education

Two years of college

Job description

Cognizant Philippines is seeking candidates for a customer support role to assist Financial Services, Banking, FinTech, and Technical Support accounts. You will handle inquiries via phone, email, and chat, ensuring clear communication and issue resolution.

Join a global organization delivering strong service outcomes. The role requires college coursework, BPO experience, and excellent English skills. Growth opportunities and a collaborative team environment are offered.