FinTech Technical Support Specialist

Cognizant; Quezon City; On-site; PHP 335,000 - 513,000; Full time

Job summary

Cognizant in the Philippines is hiring for a technical customer support role. Join a global leader delivering financial services, banking, FinTech, or technical support solutions and help clients across industries.

You will provide technical assistance via phone, email, and chat, troubleshoot issues, document interactions, and strive to meet productivity and quality targets. 2+ years in college and at least 18 months BPO experience are preferred.

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience.
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Customer service and troubleshooting experience.

Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Skills

Customer service

Troubleshooting

Communication skills

Education

Some college

Job description

Cognizant in the Philippines is hiring for a technical customer support role. Join a global leader delivering financial services, banking, FinTech, or technical support solutions and help clients across industries.

You will provide technical assistance via phone, email, and chat, troubleshoot issues, document interactions, and strive to meet productivity and quality targets. 2+ years in college and at least 18 months BPO experience are preferred.