Technical Support Specialist - Banking & FinTech

Cognizant Technology Solutions Philippines Inc.; Quezon City; In loco; PHP 223.000 - 290.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth

Learning and development programs

Competitive compensation and benefits

Inclusive work environment

iPhone promo participation

Descrizione del lavoro

Cognizant Technology Solutions Philippines Inc. is seeking candidates with customer service and technical support skills for a BPO role in Metro Manila.

The position emphasizes clear English communication, problem solving, and delivering support through phone, email, and chat channels. Candidates should have at least 18 months of BPO experience and completed at least two years of college with no back subjects.

Competenze

• At least 2 years of college completed with no back subjects.
• At least 18 months in a BPO environment.
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Strong English communication skills.
• Customer service and troubleshooting experience.

Mansioni

• Provide technical support to customers.
• Troubleshoot account and system-related issues.
• Deliver excellent customer service through phone, email, and chat channels.
• Document customer interactions accurately.
• Meet productivity, quality, and customer satisfaction metrics.

Conoscenze

English communication

Customer service

Troubleshooting

Formazione

Two years of college or currently enrolled

Descrizione del lavoro

Cognizant Technology Solutions Philippines Inc. is seeking candidates with customer service and technical support skills for a BPO role in Metro Manila.

The position emphasizes clear English communication, problem solving, and delivering support through phone, email, and chat channels. Candidates should have at least 18 months of BPO experience and completed at least two years of college with no back subjects.