FinTech Tech Support Specialist – Banking & FinServ

Cognizant Softvision, LLC; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Cognizant is seeking a dedicated Customer Support Associate in the Philippines to help clients across Financial Services, Banking, FinTech, and Technical Support accounts. You will assist customers through phone, email, and chat, troubleshoot issues, and ensure timely resolution.

Ideal candidates have at least 18 months of BPO experience, a minimum two years of college with no back subjects, strong English communication, and a commitment to delivering excellent service while meeting performance

Qualifications

• At least 18 months in BPO or call center environments.
• Strong English communication skills.
• Experience handling financial services, banking, FinTech, or technical support accounts preferred.

Responsibilities

• Provide technical support to customers via phone, email, and chat
• Troubleshoot account and system-related issues
• Deliver excellent customer service and meet productivity, quality, and customer satisfaction metrics
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Skills

BPO experience

English communication

Customer service

Troubleshooting

Education

Some college or equivalent

Job description

Cognizant is seeking a dedicated Customer Support Associate in the Philippines to help clients across Financial Services, Banking, FinTech, and Technical Support accounts. You will assist customers through phone, email, and chat, troubleshoot issues, and ensure timely resolution.

Ideal candidates have at least 18 months of BPO experience, a minimum two years of college with no back subjects, strong English communication, and a commitment to delivering excellent service while meeting performance