Financial Tech Support Specialist

Cognizant; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Cognizant Philippines is hiring for a Customer Support Specialist with a focus on Financial Services and Tech Support. The role requires strong customer service, troubleshooting, and multi-channel communication via phone, email, and chat.

You should have completed at least 2 years of college and about 18 months of BPO experience, with familiarity in Banking/FinTech accounts. Join a global leader offering career growth, learning programs, competitive compensation, and an inclusive environment.

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Customer service and troubleshooting experience

Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Skills

Customer service

Troubleshooting

Communication

Phone support

Email support

Chat support

Education

Two years of college completed

Job description

Cognizant Philippines is hiring for a Customer Support Specialist with a focus on Financial Services and Tech Support. The role requires strong customer service, troubleshooting, and multi-channel communication via phone, email, and chat.

You should have completed at least 2 years of college and about 18 months of BPO experience, with familiarity in Banking/FinTech accounts. Join a global leader offering career growth, learning programs, competitive compensation, and an inclusive environment.