Tech Support CSR – Onsite Cebu with Training & Growth

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive pay and performance incentives

Technical training and professional growth

Supportive team and collaborative environment

Job summary

A leading BPO company in Cebu City is seeking Technical Account Representatives to provide support and solutions to clients with technical issues. This role requires strong English communication and problem-solving skills, and pays competitive salaries with performance-based incentives. Join a supportive work environment with paid training from Day 1. Candidates should be willing to work onsite in Cebu City, with various shifts including nights and weekends.

Qualifications

• Graduated from High School or Senior High School; college education preferred.
• Strong English communication and problem-solving skills required.
• Basic computer skills and ability to multitask.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English communication

Problem-solving skills

Customer-focused

Analytical skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

A leading BPO company in Cebu City is seeking Technical Account Representatives to provide support and solutions to clients with technical issues. This role requires strong English communication and problem-solving skills, and pays competitive salaries with performance-based incentives. Join a supportive work environment with paid training from Day 1. Candidates should be willing to work onsite in Cebu City, with various shifts including nights and weekends.