Tech Support Specialist — On-site Cebu

A7 Recruitment; Cebu City; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Competitive compensation package

Health Insurance from Day 1

Performance Bonus

Commission and incentives

Flexible leave credits

Job summary

A recruitment agency is looking for a Technical Support Representative to provide exceptional customer service and technical assistance. In this on-site role in Cebu, you'll handle inquiries, troubleshoot issues, and collaborate with team members to enhance product functionality. Fresh graduates are encouraged to apply, offering a competitive compensation package, flexible leave, and immediate health benefits. Join a dynamic work environment where you can grow your career in technical support.

Qualifications

• Open to fresh graduates with relevant experience in customer service.
• Ability to troubleshoot software and hardware issues.
• Skilled in communicating solutions clearly and patiently.

Responsibilities

• Provide technical support via phone, email, or chat.
• Diagnose and troubleshoot technical issues.
• Document interactions in a CRM or ticketing system.
• Follow up with customers to ensure issues are resolved.

Skills

Customer service experience

Technical troubleshooting

Communication skills

Education

Completed at least 2nd year in college

High School or Senior High diploma

Job description

A recruitment agency is looking for a Technical Support Representative to provide exceptional customer service and technical assistance. In this on-site role in Cebu, you'll handle inquiries, troubleshoot issues, and collaborate with team members to enhance product functionality. Fresh graduates are encouraged to apply, offering a competitive compensation package, flexible leave, and immediate health benefits. Join a dynamic work environment where you can grow your career in technical support.