Technical Support Specialist – Onsite Cebu City

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid technical training

Career growth opportunities

Job summary

A BPO company in Cebu City is hiring Technical Customer Service Representatives to assist clients with technical issues. This role involves handling inquiries, troubleshooting problems, and providing solutions efficiently. Candidates should have strong English communication skills and a high school diploma. The company offers competitive pay, technical training, and a supportive work environment. Onsite work is required in Cebu City, with shifts covering nights and weekends.

Qualifications

• Strong English communication and problem-solving skills.
• Customer-focused and analytical.
• Willingness to work onsite in Cebu City.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.

Skills

Strong English communication

Problem-solving skills

Customer-focused

Analytical skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

A BPO company in Cebu City is hiring Technical Customer Service Representatives to assist clients with technical issues. This role involves handling inquiries, troubleshooting problems, and providing solutions efficiently. Candidates should have strong English communication skills and a high school diploma. The company offers competitive pay, technical training, and a supportive work environment. Onsite work is required in Cebu City, with shifts covering nights and weekends.