Onsite Cebu CSR: Fast-Paced Support + Paid Training

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

UP TO 28K monthly basic plus incentives

Paid training and upskilling opportunities

Clear career growth and promotion paths

Job summary

A growing BPO company in Cebu City is looking for Customer Service Representatives / Call Center Agents. You will provide support to customers via phone, chat, or email, ensuring high-quality service at all times. Ideal candidates have strong customer service skills and a high school diploma. The role offers a competitive salary up to 28K monthly plus incentives, paid training, and paths for career advancement in a collaborative environment. Join our team today!

Qualifications

• Graduated from High School or Senior High School.
• Strong customer service and problem-solving skills.
• Basic computer skills and ability to multitask.
• Willing to work onsite in Cebu City.
• Amenable to shifting schedules.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Provide accurate information about products, services, or processes.
• Resolve customer concerns efficiently and professionally.
• Document customer interactions and resolutions accurately.
• Escalate complex issues to supervisors when necessary.
• Meet quality, customer satisfaction, and productivity metrics.

Skills

Strong customer service

Problem-solving skills

Basic computer skills

Multitasking

Education

High School or Senior High School Graduate

College level or graduate

Job description

A growing BPO company in Cebu City is looking for Customer Service Representatives / Call Center Agents. You will provide support to customers via phone, chat, or email, ensuring high-quality service at all times. Ideal candidates have strong customer service skills and a high school diploma. The role offers a competitive salary up to 28K monthly plus incentives, paid training, and paths for career advancement in a collaborative environment. Join our team today!