Technical Support Specialist - Onsite Cebu (Paid Training)

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training from Day 1

Career growth opportunities

Job summary

A BPO company in Cebu City is seeking Technical Customer Service Representatives to support clients with technical issues. The position offers competitive pay, performance bonuses, and paid training from Day 1. Ideal candidates should be problem solvers with strong English communication skills, able to handle inquiries via various channels. Join a supportive environment with opportunities for professional growth. This role requires onsite work in Cebu City, including shifts during nights, weekends, and holidays.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication and problem-solving skills.
• Customer-focused and analytical.
• Basic computer skills and multitasking ability.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English communication skills

Problem-solving skills

Customer-focused mindset

Analytical skills

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

A BPO company in Cebu City is seeking Technical Customer Service Representatives to support clients with technical issues. The position offers competitive pay, performance bonuses, and paid training from Day 1. Ideal candidates should be problem solvers with strong English communication skills, able to handle inquiries via various channels. Join a supportive environment with opportunities for professional growth. This role requires onsite work in Cebu City, including shifts during nights, weekends, and holidays.