Financial CSR Cebu Onsite - Growth & Bonuses

TASQ Staffing Solutions Inc.; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A growing staffing solutions firm is looking for Customer Service Representatives to join their fast-expanding team in Cebu City. You will be responsible for delivering exceptional service through effective communication and problem-solving skills. The ideal candidate should have at least 2 years of college education and relevant BPO experience. This role requires excellent English proficiency and the ability to work on a shifting schedule. Competitive performance bonuses and government-mandated benefits are part of the package.

Qualifications

• Completed at least 2 years in College with no back subjects.
• Must have at least 24 months of solid BPO experience OR 12 months of Financial BPO background.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Cebu City.
• Amenable to work on a shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English Language

Strong Work Ethic

Problem Solving

Education

At least 2 years in College

Job description

A growing staffing solutions firm is looking for Customer Service Representatives to join their fast-expanding team in Cebu City. You will be responsible for delivering exceptional service through effective communication and problem-solving skills. The ideal candidate should have at least 2 years of college education and relevant BPO experience. This role requires excellent English proficiency and the ability to work on a shifting schedule. Competitive performance bonuses and government-mandated benefits are part of the package.