Customer Success Associate: Onboarding & Account Growth

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Philippines; Hybrid; PHP 446,000 - 725,000; Full time

Job summary

Genpact in the Philippines seeks a Sr. Associate for Customer Care, Onboarding and Account Management to build strong client relationships and deliver tailored solutions. You will collaborate with cross-functional teams to ensure client satisfaction and growth.

You will contribute to ongoing account strategies, monitor performance, and present insights to clients while staying abreast of industry trends and competitive dynamics.

Qualifications

• Bachelor's degree in Business Administration, Communication, Hospitality Management, Information Technology or Marketing.
• Experience in customer care, onboarding or account management is a plus.
• Familiarity with CRM tools and data analytics is desirable.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
• Develop and maintain strong relationships with clients to understand their business needs and challenges.
• Collaborate cross-functionally with internal teams to deliver solutions that meet client objectives.
• Monitor account performance and identify opportunities for upselling or cross-selling additional products or services.
• Prepare and present regular account performance reports to clients, highlighting key metrics and insights.
• Assist in the development of account strategies and plans to drive client retention and growth.
• Stay updated on industry trends and the competitive landscape to provide valuable insights to clients.
• Participate in client meetings, presentations, and negotiations to support account management efforts.

Skills

Customer Care

Customer Onboarding

CRM

Customer Service

Data Analytics

Data Literacy

Data Visualization

Insight Generation

Insurance

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communication

Bachelor's degree in Hospitality Management

Bachelor's degree in Information Technology

Bachelor's degree in Marketing

Tools

ServiceNow

Power BI

Job description

Genpact in the Philippines seeks a Sr. Associate for Customer Care, Onboarding and Account Management to build strong client relationships and deliver tailored solutions. You will collaborate with cross-functional teams to ensure client satisfaction and growth.

You will contribute to ongoing account strategies, monitor performance, and present insights to clients while staying abreast of industry trends and competitive dynamics.