URGENT HIRING | Sales Associate – Tech | Hybrid | Taguig

Sutherland; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Sutherland in the Philippines is seeking a Sales Associate - Tech to support global clients via pre-sales demos and technical inquiries. The role involves documenting interactions in Salesforce and collaborating with sales, product, and marketing teams.

The ideal candidate has 1 year customer service experience and 3-6 months sales experience in BPO, with strong communication skills. This position offers global exposure, growth opportunities, and a chance to be part of a leading process

Qualifications

• At least 1 year direct and verifiable Customer Service experience gained in Technical Accounts.
• At least 3–6 months of sales experience in BPO industry preferably in a Technical Account.
• Graduate of any associate course or bachelors' degree
• Excellent verbal and written communication skills
• Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program

Responsibilities

• Support global Sales Specialists with pre-sales demos and technical questions via voice, email, and chat.
• Handle basic product how-to, configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base
• Utilize Salesforce instance to document all pre-sales interactions and advance issues to other Tenable teams per documented processes.
• Ensure customer feedback is properly channelled into Sales, Product Management and Marketing.
• Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with an SME to get the content added so it can be reused.

Skills

Customer service

Sales experience

Communication skills

Education

Bachelor's degree or equivalent

Job description

Do you want to be a part of one of the largest, independent process transformation companies in the world? as a Sales Associate - Tech here in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Sales Associate / Inside Sales Associate / Pre-Sales Tech and looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

• Support a global team of Sales Specialists with pre-sales demos and technical questions from clients via voice, email, and chat channels.
• Handle basic product how-to, configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base
• Utilize Salesforce instance to document all pre-sales interactions and advance issues to other Tenable teams per documented processes. product support.
• Ensure customer feedback is properly channelled into Sales, Product Management and Marketing.
• Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with an SME to get the content added so it can be reused. At Tenable’ s discretion and approval, Nessus Pre-Sales Technical Consultants may create or add content to the knowledge base on their own.

MINIMUM QUALIFICATIONS

• At least 1 years direct and verifiable Customer Service experience gained in Technical Accounts
• At least 3-6 months of sales experience in BPO industry preferably in a Technical Account
• Graduate of any associate course or bachelors' degree
• Excellent verbal and written communication skills
• Ensurescustomer satisfactionbyaddressing technical demands andactingas a sales liaison of theprogram