Customer Success Specialist | Cyber Security Solutions | Taguig

Sutherland Philippines; Taguig; On-site; PHP 400,000 - 500,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

Flexible scheduling

Performance incentives

Job summary

A leading customer service firm in Taguig is seeking a Customer Success Specialist for a full-time role on-site. The ideal candidate will have 1-2 years of experience in enterprise-level customer success for a SaaS company, strong communication skills in English, and familiarity with Salesforce. This position focuses on enhancing customer satisfaction through effective relationship management and proactive support. Competitive perks, such as paid training and health benefits, are offered.

Qualifications

• 1-2 years enterprise-level customer success experience, preferably in a B2B SaaS environment.
• Experience leading customer success reviews and meetings.
• Excellent verbal and written communication skills in English.

Responsibilities

• Encourage customers to utilize new features to enhance their business.
• Provide insights and relay customer feedback to internal teams.
• Evaluate churn risk and proactively address customer dissatisfaction.
• Develop plans for successful customer platform adoption.
• Conduct regular customer success reviews to maximize value.
• Build trusting relationships with customers.
• Align customers with resources to drive adoption.

Skills

Customer Retention

People Skills

Organizational Skills

B2B Account Management

Salesforce Account Management

Education

Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management

Tools

Salesforce

Job description

Customer Success Specialist | Cyber Security Solutions | Taguig

Sutherland Philippines

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Care On-Site, Life Insurance, HMO

Professional Development

Professional Development

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KEY RESPONSIBILITIES

• Encourage customers to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their Ring Central investments
• Develop customer relationships, by building trust and ensuring the customer’s needs are met
• Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

• At least 1 - 2 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting)
• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
• Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
• Excellent verbal and written communication skills in English
• Knowledge of Salesforce
• Ensurescustomer satisfactionbyaddressing technical demands andactingas a sales liaison of theprogram
• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
• Strong skills in strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences

The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• Flexible scheduling based on program needs
• Performance incentives on selected programs

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

Customer Retention People Skills Organizational Skills B2B Account Management Salesforce Account Management

Working Location

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines