Customer Success Specialist – B2B

Reliasourcing; Pasay; On-site; PHP 480,000 - 720,000; Full time

Job summary

Reliasourcing in the Philippines is seeking a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This blended customer-facing role handles chat, email, video calls, and other approved channels to focus on retention, renewals, onboarding, troubleshooting, and account growth.

You will conduct proactive outreach, onboarding training via video calls, monitor health and usage with Zendesk/CRM, and drive renewals and upsell

Qualifications

• 1–3 years B2B Customer Success experience.
• Fluent English spoken and written.
• Experience with CRM or ticketing platforms; Zendesk is an advantage.

Responsibilities

• Proactively conduct customer outreach to support retention.
• Identify upsell or account-growth opportunities from inquiries.
• Onboard and train customers via video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware.
• Build strong relationships to support renewals and repeat business.
• Identify customer needs, risks, and opportunities for growth.

Skills

Customer success

Communication

Troubleshooting

Relationship management

English fluency

Tools

Zendesk

CRM

Video conferencing

Job description

Location: Philippines | Full-time | Experience: 1–3 years

Role Overview

We are looking for a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This is a blended customer-facing role handling chat, email, video calls, and all other approved customer communication channels. The role focuses on customer retention, renewals, onboarding, troubleshooting, and account growth.

Key Responsibilities

• Conduct proactive customer outreach and retention calls.
• Handle basic sales inquiries and identify upsell/account-growth opportunities.
• Conduct customer onboarding and training through video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware concerns.
• Build strong customer relationships and support renewals and repeat business.
• Proactively identify customer needs, risks, and opportunities for account growth.

Qualifications

• 1–3 years B2B Customer Success experience, preferably with software/hardware troubleshooting, retention, renewals, and account growth.
• Proven ability to drive customer retention and repeat business.
• Strong written and verbal communication skills; fluent English.
• Experience with CRM/ticketing platforms; Zendesk experience is an advantage, although experience with comparable systems may be considered.
• Strong analytical, problem-solving, and interpersonal skills.
• High emotional intelligence and a proactive, business-oriented mindset.
• Tech-savvy and comfortable troubleshooting software and hardware remotely.

This role is ideal for someone who can go beyond reactive support, proactively engaging customers across multiple channels, identifying opportunities to retain accounts, and contributing to customer growth.