B2B Tech Support & Customer Success Specialist

Sutherland; Taguig; On-site; PHP 268,000 - 469,000; Full time

Job summary

Sutherland Philippines is seeking a capable Technical Support specialist to assist B2B customers through voice, email and chat. You will conduct product demonstrations, provide technical guidance, and collaborate with global Sales teams to deliver an excellent customer experience.

Requirements include at least 1 year of Technical Support BPO experience, 3–6 months of Sales/Upselling exposure, knowledge of operating systems, basic networking and cloud services, and excellent English communication

Qualifications

• At least 1 year of Technical Support BPO experience.
• Knowledge of operating systems, basic networking, and cloud services.
• Excellent English communication skills.

Responsibilities

• Conduct product demonstrations.
• Assist customers via voice, email, and chat.
• Provide technical product guidance.

Skills

Technical Support

BPO Experience

English Communication

Networking Basics

Job description

Sutherland Philippines is seeking a capable Technical Support specialist to assist B2B customers through voice, email and chat. You will conduct product demonstrations, provide technical guidance, and collaborate with global Sales teams to deliver an excellent customer experience.

Requirements include at least 1 year of Technical Support BPO experience, 3–6 months of Sales/Upselling exposure, knowledge of operating systems, basic networking and cloud services, and excellent English communication