Urgent Hiring! | Customer Success Specialist | Cyber Security Solutions | Taguig

Sutherland Philippines; Taguig; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

Flexible scheduling

Performance incentives

Job summary

A technology solutions company located in Taguig is urgently hiring for a Customer Success Specialist. This role focuses on ensuring customer satisfaction and retention through proactive engagement and reviews. The ideal candidate should have 1-2 years of experience in customer success within a SaaS environment, excellent communication skills, and the ability to manage strategic relationships. Benefits include paid training and various health benefits, with an emphasis on flexibility to meet program needs.

Qualifications

• At least 1-2 years experience in customer success or account management for a SaaS company.
• Experience in leading meetings and customer success reviews.
• Excellent verbal and written communication skills in English.

Responsibilities

• Encourage customers to utilize new features.
• Provide insights and relay customer feedback to teams.
• Evaluate churn and proactively address dissatisfaction.

Skills

Customer Success Management

Communication Skills

Salesforce

Strategic Planning

Project Management

Education

Bachelor's Degree or equivalent

Tools

Salesforce

Job description

Urgent Hiring! | Customer Success Specialist | Cyber Security Solutions | Taguig

Sutherland Philippines

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Key Responsibilities

• Encourage customers to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their Ring Central investments
• Develop customer relationships, by building trust and ensuring the customer’s needs are met
• Align customers with the enablement resources to drive adoption

Minimum Qualifications

• At least 1 - 2 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting)
• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
• Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
• Excellent verbal and written communication skills in English
• Knowledge of Salesforce
• Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
• Strong skills in strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences

Benefits

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training
• Paid time off
• Vision, dental, and health benefits
• Flexible scheduling based on program needs
• Performance incentives on selected programs

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

Working Location

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines