B2B Customer Success Representative (Inside Sales)

Sutherland; Taguig; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Competitive salary up to ₱26,000

Career growth opportunities in CS, AM,

Exposure to leading technology solu­t­

Collaborative and high-performance env

Job summary

Sutherland in the Philippines is seeking a Customer Success & Growth Associate to help technology customers maximize value and identify upsell opportunities. You will build strong client relationships and collaborate with internal teams to drive growth.

Ideal candidates have 1 year in tech account support and 3–6 months in sales or growth, excellent English communication, and a customer-focused mindset. The role offers a path into CS, account management, and inside sales within a fast-paced,

Qualifications

• 1 year of experience supporting a Technology account, program, or vertical.
• 3–6 months of sales, upselling, cross-selling, or customer growth experience.
• Excellent English communication and relationship-building skills.
• Customer-focused mindset with strong problem-solving abilities.

Responsibilities

• Partner with business customers to deliver exceptional service and support.
• Build strong client relationships and ensure customer satisfaction.
• Identify opportunities to recommend additional products and services that align with customer needs.
• Support sales initiatives through upselling and cross-selling activities.
• Provide guidance on technology-related concerns, including operating systems, networking, and cloud-based solutions.
• Collaborate with internal teams to drive positive customer outcomes and business growth.

Skills

English communication

Relationship-building

Customer service

Problem solving

Tools

Operating Systems

Networking concepts

Job description

Drive Customer Success. Accelerate Business Growth.

Are you passionate about technology, customer engagement, and sales? Join Sutherland as a Customer Success & Growth Associate, where you'll help business customers maximize the value of innovative technology solutions while identifying opportunities to expand and strengthen client relationships.

This role is perfect for professionals with a background in technical support who are looking to grow their career in customer success, account management, and inside sales.

What You'll Do

• Partner with business customers to deliver exceptional service and support.
• Build strong client relationships and ensure customer satisfaction.
• Identify opportunities to recommend additional products and services that align with customer needs.
• Support sales initiatives through upselling and cross-selling activities.
• Provide guidance on technology-related concerns, including operating systems, networking, and cloud-based solutions.
• Collaborate with internal teams to drive positive customer outcomes and business growth.

What We're Looking For

• At least 1 year of experience supporting a Technology account, program, or vertical
• 3-6 months of sales, upselling, cross-selling, or customer growth experience
• Excellent English communication and relationship-building skills
• Customer-focused mindset with strong problem-solving abilities

Working knowledge of:

• Operating Systems
• Basic Networking Concepts

Why Join Sutherland?

• Competitive compensation package of up to ₱26,000
• Career growth opportunities in Customer Success, Account Management, and Sales
• Exposure to leading technology solutions and business clients
• Collaborative and high-performance work environment